Security Operations and the SOC
What is security operations?
Security operations (SecOps) is a combination of the information security and IT departments in a business working together to reduce risk.
What is a SOC?
A security operations center (SOC, pronounced “sock”) often refers to both the security operations team and the actual facility that’s dedicated to detecting and resolving security incidents. A properly run SOC can mean the difference between being safe and becoming a headline.
A security operations center acts as the central security hub for an organization – incorporating telemetry from across the ecosystem and making the final decision regarding how to respond to threats. The term initially referred to a room full of analysts who proactively secured an organization's digital assets that were primarily on-premises. The "room" has now expanded to include a team of experts, working anywhere, who secure an expanded ecosystem.
Security operations center challenges
Here are five common challenges inherent in building an efficient security operations center:
- Changing business landscape. A remote work environment introduces many BYOD devices. That, coupled with the explosion of new apps, services, and employees online, creates myriad opportunities for phishing and credential stuffing attacks. Monitoring for user behavior that is outside the norm will help catch this.
- Lack of singular visibility. Organizations combat this modern network sprawl by investing in more tools – that don’t integrate well with each other. And they can be so time-consuming to operate that analysts can spend more time learning, managing, and troubleshooting them than responding to security alerts.
- Inability to continuously optimize tools. We’re in the middle of a cyber talent shortage, and as companies are moving to new architectures and cloud-based modules, the need for more training (and more hands on deck) has increased beyond the capacity of many to keep up.
- Too many manual tasks and processes. What can really exacerbate this problem is organizations still doing so many tasks by hand, many repetitive. With an increasingly complex environment, it is impossible for analysts to keep up, leading to inconsistencies, errors, and headlines.
- Lack of actionable metrics. A business may have invested in the tools they need, but have difficulty measuring their effectiveness. As security teams rush to put out fires and implement solutions, tracking the measurements of success can get lost in the shuffle, leading to tool-sprawl, shelf-ware, and directionless security strategy. Typical metrics include things like number of alerts, while more useful, actionable metrics like total ecosystem coverage are left out.
GreyMatter: A security operations platform from ReliaQuest
ReliaQuest delivers successful security outcomes by force-multiplying an organization’s security operations team. It uniquely combines the power of technology and security expertise to make security possible for organizations by increasing visibility, reducing complexity, and managing risk.
ReliaQuest GreyMatter is a cloud-native security operations platform that is delivered as a service any time of the day, any place in the world. Built on an Open XDR architecture, it offers bi-directional integration across any vendor solution, whether on-premises or in one or multiple clouds, to ingest data and automate actions. It brings together telemetry from any security and business solution to deliver singular visibility across the enterprise ecosystem and unifies detection, investigation, and response to drive security effectiveness and cyber resilience.