Privacy Policy

Privacy Policy Applicable to All Site Users

Welcome to ReliaQuest.com, the Website for ReliaQuest LLC (“ReliaQuest”). We are committed to maintaining the privacy of information that you might share with us while visiting our site and interacting with us online. This privacy policy (the “Privacy Policy” or “Policy”) covers how we collect, use, and treat any personal information that you provide through the ReliaQuest.com Website (the “Website” or “Site”). This Privacy Policy applies to all visitors to the Website (collectively, “Site Users” or “Users”), including casual Site Users who visit the Site to learn more about our services (“General Visitors”).

1. The ReliaQuest.com General Site

The portion of our Website that is accessible to all Site Users (the “General Site”) is designed to provide General Visitors with a range of information concerning (i) the services we offer;(ii) our security engineers and other professionals, and their experience; (iii) employment opportunities; and (v) other materials concerning our company. Through our General Site, for example, Users may request or be provided alerts, e-vites, e-announcements and other communications from our marketing teams.

2. Types of Information We May Collect

The types of information we may collect from you while visiting our Site generally falls into two broad categories: (i) Personal Information; and (ii) Anonymous Information. For purposes of this Privacy Policy, we use the term “Personal Information” to mean any information that could reasonably be used to identify you, such as your name, company name, address, e-mail address, and telephone number,  Personal Information does not include technical information such as unique device identifiers, randomly assigned unique identifiers in cookies, mobile device name, timestamp, or IP addresses.

For purposes of this Privacy Policy, “Anonymous Information” is information that does not individually identify you, and may include, for example, statistical information concerning how you and other General Visitors use our Site. We may collect Anonymous Information through features of the software that support our Site, through cookies, and through other means as described in this Privacy Policy.

3.  Collection, Storage, and Use in the United States

Our Website is operated from within the United States, and by submitting your Personal Information to us, either through our Website or by other means, you are agreeing to the collection, usage, and storage of your Personal Information in the United States as outlined in this Privacy Policy.

Please note that your Personal Information may be used by us in the country where it was collected, as well as in the United States, where laws regarding the use of Personal Information may be less strict than the laws in your country.

4. How We Collect Personal Information

We collect Personal Information to better tailor the features, performance and support of our products, services, and website and to offer you additional information about our products and services.

We collect Personal Information as follows:

  • When you voluntarily provide it to us
  • When you sign up to receive emails or other communications
  • When you communicate with us
  • When you participate in surveys
  • When you contact us offline or submit information to us offline
  • When you provide it through our website
  • From publicly available sources
  • From third parties

 

5. How We Use the Personal Information

We use Personal Information you provide to us via the Website only as provided in this Policy. We do not share your Personal Information with any third parties except as provided in this Privacy Policy. Specifically, we collect, or receive, information from General Visitors at different points on our Website, and use this information as follows;:

5.1 To Provide You Services. We use your Personal Information to respond to requests that you make and to help us serve you better.

5.2 Notifications, Promotions, and Communications. If you have signed up to receive email from us, we use your e-mail address to send alerts/newsletters, e-announcements and other communications concerning ReliaQuest, security developments, notifications, and other information relating to our Site and our company. In addition, we may use your Personal Information to invite you to seminars/briefings, or other functions we believe may be of interest to you, to provide you with promotional emails for our products, and for other marketing and advertising purposes. Periodically, we may choose to use Personal Information to send you news, bulletins, seminar and legal education announcements, and other information to General Visitors, and will use Personal Information to send such communications. You have the ability to opt-out of receiving these marketing materials, as provided in Section 12 (Removing Information; Opting-Out) of this Privacy Policy.

We may use so-called “pixel tags,” which are small graphic images (also known as “Web beacons,” “single-pixel GIFs,” or “Web bugs”), to tell us what parts of our Website have been visited, to measure the effectiveness of searches customers perform on our Site, and for other purposes. Pixel tags also enable us to send e-mail messages in a format that you can read, and they inform us whether e-mails have been opened, to help ensure that our messages are of interest to our General Visitors and others. None of this data includes Personal Information, and you can opt-out of receiving these types of e-mails from us by following the directions provided in Section 12 (Removing Information; Opting Out). If any Personal Information is collected using such tools, it will be treated in accordance with this Privacy Policy.

5.3 Surveys. Periodically, we may initiate voluntary surveys at ReliaQuest, and we may request Personal Information from you in connection with such surveys. You are free to choose whether to participate in this type of survey. The Personal Information we request in connection with the surveys may include contact information (such as name and e-mail address). Survey information will be used for purposes of monitoring or improving our Site and our services. We will notify you of relevant details at the time of our request for your participation in such surveys.

6. Anonymous and De-Identified Information

We use Anonymous Information to analyze the effectiveness and performance of our Site, and for other similar purposes. In addition, from time to time, we may undertake or commission statistical and other summary analyses of the general behavior and characteristics of General Visitors, and may share Anonymous Information with third parties for this purpose. We may also create De-identified Information from Personal Information by excluding data (such as your name or email address) that makes the information personally identifiable to you.  Our use of Anonymous or De-identified Information is not restricted by this Privacy Policy.

To enable us to better understand the characteristics of our General Visitors and to provide information tailored to your needs, we may link the Personal Information you have provided with Anonymous Information. If we combine or link any Anonymous Information or other information with your Personal Information, the resulting combination will be treated and protected as Personal Information under this Privacy Policy.

6.1 IP Addresses; Logs. We may automatically collect and record information from your browser, including your IP address (the Internet address of your PC), your computer’s name, the type and version of your Web browser, referrer addresses, the location from which the computer is routing, and other generally accepted log information. We may also record page views (hit counts) and other general statistical and tracking information, which will be aggregated with that of other General Visitors in order to understand how our Website is being used, and for security and monitoring purposes.

7. Technologies Used

Third parties, widgets, and hosted solutions that we use on our website may use the following technologies for features, services, advertising, or analytics:

7.1 Cookies. A cookie is a small amount of data, which often includes an anonymous unique identifier, which is sent to your browser from a website’s computers and stored on your computer’s hard drive. Browser cookies allow websites and various third-parties to distinguish your device from others by having the cookie consist of a unique identifier or other data. Cookies can be used to provide you with a tailored user experience and to make it easier for you to use a website upon a future visit. We may include cookies on our Website and use them to recognize you when you return to our Website. We use both session cookies (which expire after you close your web browser) and persistent cookies (which stay on your computer until you delete them). Persistent cookies can be removed by following your Internet browser help file directions. You may set your browser so that it does not accept cookies. Cookies must be enabled on your Web browser, however, in order for you to access certain personalized features of our services that we may make available. Thus, if you choose to disable cookies, some areas of our website may not work properly.

We may also employ cookies to serve ads to users on other platforms and networks, such as Facebook, Twitter, LinkedIn, and the Google Display Network, based on prior web behavior. Google's advertising requirements are summarized by Google's Advertising Principles. They are put in place in an effort to provide a positive experience for users and can be reviewed at https://support.google.com/adwordspolicy/answer/1316548?hl=en.

We, along with our third-party vendors, such as Google, use first-party cookies (such as the Google Analytics cookies) and third-party cookies or other third-party identifiers to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.

Opting out: You can set preferences for how Google advertises to you by using the Google Ad Settings page. Alternatively, you can opt out of the use of third-party cookies by visiting the Network Advertising initiative opt out page. You can permanently opt-out by using the Google Analytics Opt Out Browser add on.

7.2 Local Shared Objects. Local shared objects (such as "Flash" cookies) are associated with non-Browser software like Flash Player.  Local shared objects can be used like cookies to distinguish your device from others, but will not be deleted or blocked using browser cookie controls.  You can visit adobe.com for guidance on how to delete and block Flash cookies.

7.3 E-tags.  E-tags are used to prevent duplicative downloading of content to your browser, which can enhance browser performance.  E-tags use unique identifiers for content that can also be used to distinguish your browser in certain instances from others.  Typically e-tags are only deleted if all Internet history, cache, and cookies are deleted.  You should check your browser software for how to delete e-tags in your particular case.

7.4 HTML5 Local Storage.  HTML5 local storage is another way that browsers can distinguish your device from others as well as remember data that may be important for the functioning of the website.  Typically HTML5 local storage is only deleted if all Internet history, cache, and cookies are deleted.  You should check your browser software for how to delete HTML5 local storage in your particular case.

7.5 Other technologies. Our website may occasionally use other technologies both for purposes of advertising as well as for features and services.

8. Advertising

8.1 Do-Not-Track.  Do-Not-Track is a public-private initiative that has developed a “flag” or signal that an Internet user may activate in the user’s browser software to notify websites that the user does not wish to be “tracked” by third-parties as defined by the initiative. The online community has not agreed on what actions, if any, should be taken by the websites that receive the “do not track” signal, and therefore Do-Not-Track is not yet standardized. Our website does not alter its behavior or change its services when it receives a “do-not-track” flag or signal from your browser.

8.2 Your Privacy and Ad Choices.  You can make decisions about your privacy and the ads you receive. You can control whether companies serve you on-line behavioral advertising by visiting the Digital Advertising Alliance website and using its opt-out: https://www.aboutads.info/choices/.  The DAA opt-out requires that cookies not be blocked in your browser.

As an alternative to the DAA opt–out, you can also elect to block browser cookies from first parties (such as those from our website) and browser cookies from third parties (such as advertisers) by using the cookie blocking options built into your browser software.  If you block browser cookies, some parts of our website may not function correctly.  Also, blocking cookies will not stop third-parties from collecting IP address, data stored in "Flash" cookies, and certain other types of technical information that may uniquely identify your browser.

9.  Social Network Widgets.  Our website may include social network sharing widgets that may provide information to their associated social networks or third-parties about your interactions with our web pages that you visit, even if you do not click on or otherwise interact with the plug-in or widget. Information is transmitted from your browser and may include an identifier assigned by the social network or third party, information about your browser type, operating system, device type, IP address, and the URL of the web page where widget appears. If you use social network tools or visit social networking sites, you should read their privacy disclosures, to learn what information they collect, use, and share.

10. This Privacy Policy Only Covers Information Collected Through Our Website

This Privacy Policy applies to information that you provide through the use of our Website. This Privacy Policy does not apply to information you provide to ReliaQuest through other means.

11. Disclosures to Third Parties

Except as otherwise stated in this Privacy Policy, we do not sell, rent, or share your Personal Information with third parties. We may disclose your Personal Information to third parties for the following purposes:

11.1 Fulfilling Orders and Maintaining Systems.  We may share your Personal Information with third-party service providers in the United States that provide advertising and marketing services for us, including distribution of postal mail, electronic alerts, email and mobile text messages to our customers and potential customers.  We require these third-party service providers to refrain from using your Personal Information, except to provide the services requested by us. You expressly consent to the sharing of your Personal Information with our third-party service providers and vendors.

11.2 Sharing with Affiliates.  We reserve the right to share some or all of your Personal Information with our subsidiaries, joint ventures, and other companies in the United States under our common control (collectively, "Affiliates"), for the purposes described in this policy. We will require our Affiliates to honor this Privacy Policy.

11.3 Compliance with Laws and Protection of Rights. Regardless of any choices you make regarding your Personal Information, we may disclose your Personal Information if we believe in good faith (a) that you are in risk of harm from another; (b) that you are harming or interfering (or will harm or interfere) with others; (c) to enforce our Website Terms of Use or other legal obligations; (d) that disclosure is necessary to comply with laws or to respond to subpoenas,  judicial orders, or other lawful requests by public authorities, including to meet national security or law enforcement requirements; or (e) that disclosure is necessary to protect and defend our rights, or the rights or safety of third parties.

11.4 Acquisition, Sale, or Reorganization.  We may also use and disclose Personal Information in connection with a contemplated reorganization or an actual reorganization of our business, in connection with financing, a sale or other transaction involving the disposal of all or part of our business or assets, including for the purpose of permitting the due diligence required to decide whether to proceed with a transaction. If the sale occurs, the purchaser will be entitled to use and disclose the Personal Information collected by us, and the purchaser will assume the rights and obligations regarding your Personal Information as described in this Privacy Policy.

12. Removing Information; Opting-Out

12.1 Opt-Out. If we send you alerts, e-vites, or other marketing communications, we will provide you with the ability to decline – or “opt-out of” receiving – such future communications. Instructions for opting-out will be provided either (a) with each such communication, or (b) in a prominent location on our Website. Once you have submitted your opt-out request, please note that you may continue to receive emails for a time while our system updates your request. Please understand that you may not be allowed to opt-out of formal notices concerning operation of this Website, legal, or other related communications concerning your relationship to the Site.If you need any assistance with the opt-out process, please contact us at:  Unsubscribe@ReliaQuest.com

12.2 Deleting, Correcting, or Accessing Information Provided Via Our Website. If you have provided us with Personal Information in connection with your use of this Site, upon your request, we will remove this Personal Information from our Website databases to the extent permitted by law. Please understand, however, that it may be impossible to remove this information completely, due to backups and records of deletions. In addition, please understand that, if you request deletion of your information, you may be unable to utilize associated features of the Website and any associated Website services. Except in limited circumstances governed by law, you may obtain access to and have your Personal Information in our records corrected. A request for access or correction must be made in writing to Unsubscribe@ReliaQuest.com.

13. Advisory: No Legal Advice Provided Via the Site

The information presented on our General Site is provided as a courtesy by ReliaQuest. The Site is not intended as a substitute for professional legal or security advice. If you have, or suspect that you may have a security breach, you should consult your lawyer to obtain legal information and recommendations specific to your problem. ReliaQuest EXPRESSLY DISCLAIMS ANY REPRESENTATION OR WARRANTY EXPRESS OR IMPLIED CONCERNING THE ACCURACY, COMPLETENESS OR FITNESS FOR A PARTICULAR PURPOSE OF THE INFORMATION CONTAINED ON THE GENERAL SITE. Persons accessing this information assume full responsibility for the use of the information and understand and agree that ReliaQuest is not responsible or liable for any claim, loss or damage arising from the use of the information.

14. Disclaimers

14.1 Concerning Site Functionality and Availability. ReliaQuest does not promise that the Website, including any Partner Sites, will be error-free or uninterrupted, or that the Site will provide specific results from your use of any content, search, or link on the Site. ReliaQuest DISCLAIMS ALL EXPRESS OR IMPLIED WARRANTIES (INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE) WITH RESPECT TO THE FUNCTIONALITY OR AVAILABILITY OF THE SITE.[A4] 

15. Security

We have put in place technical, administrative, and organizational safeguards designed to prevent unauthorized access to or disclosure of Personal Information, and we take reasonable steps to secure and safeguard Personal Information. Employees of ReliaQuest (and employees of our Site Vendors) are required to acknowledge that they understand and will abide by our policies with respect to the confidentiality of Personal Information. Our Security Systems are therefore structured in an effort to deter and prevent unauthorized access to Personal Information. We also use software programs to monitor network traffic to identify unauthorized attempts to upload or change information, or otherwise cause damage. Please understand, however, that this information should not be construed in any way as giving business, legal, or other advice, or warranting as fail proof, the security of information provided by or submitted to our Site. Due to the nature of Internet communications and evolving technologies, we cannot fully eliminate security risks associated with the storage and transmission of Personal Information.

16. Privacy Policy Updates or Changes

From time to time, we may update this Privacy Policy. We will post notice of the updated Privacy Policy from the privacy link on our Website.

17. Relationship to Terms of Use and Other Contracts

This Privacy Policy must be read in conjunction with our Terms of Use, and the provisions of our Terms of Use are incorporated herein. To the extent the Terms of Use conflict with the terms of this Privacy Policy, the terms of this Privacy Policy will control.

18. Advisory: Participation by Children and Teens

Our Website is not directed at children, and we will not accept or request Personal Information from individuals we know to be under 13 years of age. If you believe we have inadvertently collected information about your child, please contact us and we will attempt to delete the information.

Marketing
ReliaQuest LLC
777 S Harbour Island Blvd. Suite 500
Tampa, FL 33602
Marketing@ReliaQuest.com

19.  Your California Privacy Rights

Under Section 1798.83 of the California Civil Code, residents of California have the right to request from a business, with whom the California resident has an established business relationship, certain information with respect to the types of personal information the business shares with third parties for those third parties' direct marketing purposes, and the identities of the third parties with whom the business has shared such information during the immediately preceding calendar year. To exercise your rights, you may make one request each year by emailing us at marketing@ReliaQuest.com with "Request for California Privacy Information" on the subject line and in the body of your message. Be sure to provide in the request sufficient information to properly identify you and/or the members of your family.

20. EU-U.S. Privacy Shield Framework and Swiss-U.S. Privacy Shield Framework

20.1  Compliance with Privacy Shield.  To the extent we transfer Personal Information from the European Union (EU) or Switzerland to the U.S., ReliaQuest complies with the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal data transferred from the EU and Switzerland to the U.S.  ReliaQuest has certified to the Department of Commerce that it adheres to the Privacy Shield Principles.  If there is any conflict between the terms in this Privacy Policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern.  The Federal Trade Commission has jurisdiction over ReliaQuest’s compliance with the Privacy Shield.  To learn more about the Privacy Shield program, and to view our certification, please visit www.privacyshield.gov. 

20.2.  Complaints Process.  In compliance with the Privacy Shield Principles, ReliaQuest commits to resolve complaints about our collection or use of your Personal Information.  EU and Swiss individuals with inquiries or complaints regarding our Privacy Shield policy should first contact ReliaQuest at:

ReliaQuest LLC

777 S Harbour Island Blvd. Suite 500

Tampa, FL 33602

Attn: RQ Legal

Email: legal@reliaquest.com

Phone: (800) 925-2159

International Mediation Rules

ReliaQuest has further committed to refer unresolved Privacy Shield complaints to the International Centre for Dispute Resolution (“ICDR”), an alternative dispute resolution provider located in the United States. If you do not receive timely acknowledgment of your complaint from us, or if we have not resolved your complaint, please contact or visit https://go.adr.org/privacyshield.html  for more information or to file a complaint.  The services of ICDR are provided at no cost to you.

You may have the option, under certain conditions, to invoke binding arbitration for complaints regarding Privacy Shield compliance not resolved by any of the other Privacy Shield mechanisms.  For more information regarding this process, please visit https://www.privacyshield.gov/article?id=ANNEX-I-introduction.

20.3.  Third-Party Transfers.  To the extent ReliaQuest transfers EU personal information it receives under the Privacy Shield to a third party acting as an agent on ReliaQuest’s behalf, ReliaQuest will remain liable for that third party's processing of EU Personal Information in violation of the Privacy Shield Principles, unless ReliaQuest proves that it is not responsible for the event giving rise to the damage.

21. How You Can Contact Us

If you have comments or questions about this Privacy Policy or the administration of our Website, or to opt-out of receiving information as permitted under this Privacy Policy, please contact:

ReliaQuest LLC, Marketing
777 S Harbour Island Blvd. Suite 500
Tampa, FL 33602
marketing@reliaquest.com

 

22. Effective Date

The original effective date of this Privacy Policy is April 1, 2011; Privacy Policy last updated July 21, 2017.