1. The ReliaQuest.com General Site
The portion of our Website that is accessible to all Site Users (the “General Site”) is designed to provide General Visitors with a range of information concerning (i) the services we offer;(ii) our security engineers and other professionals, and their experience; (iii) employment opportunities; and (v) other materials concerning our company. Through our General Site, for example, Users may request or be provided alerts, e-vites, e-announcements and other communications from our marketing teams.
2. Types of Information We May Collect
3. Collection, Storage, and Use in the United States
Please note that your Personal Information may be used by us in the country where it was collected, as well as in the United States, where laws regarding the use of Personal Information may be less strict than the laws in your country.
4. How We Collect Personal Information
We collect Personal Information to better tailor the features, performance and support of our products, services, and website and to offer you additional information about our products and services.
We collect Personal Information as follows:
- When you voluntarily provide it to us
- When you sign up to receive emails or other communications
- When you communicate with us
- When you participate in surveys
- When you contact us offline or submit information to us offline
- When you provide it through our website
- From publicly available sources
- From third parties
5. How We Use the Personal Information
5.1 To Provide You Services. We use your Personal Information to respond to requests that you make and to help us serve you better.
5.3 Surveys. Periodically, we may initiate voluntary surveys at ReliaQuest, and we may request Personal Information from you in connection with such surveys. You are free to choose whether to participate in this type of survey. The Personal Information we request in connection with the surveys may include contact information (such as name and e-mail address). Survey information will be used for purposes of monitoring or improving our Site and our services. We will notify you of relevant details at the time of our request for your participation in such surveys.
6. Anonymous and De-Identified Information
6.1 IP Addresses; Logs. We may automatically collect and record information from your browser, including your IP address (the Internet address of your PC), your computer’s name, the type and version of your Web browser, referrer addresses, the location from which the computer is routing, and other generally accepted log information. We may also record page views (hit counts) and other general statistical and tracking information, which will be aggregated with that of other General Visitors in order to understand how our Website is being used, and for security and monitoring purposes.
7. Technologies Used
Third parties, widgets, and hosted solutions that we use on our website may use the following technologies for features, services, advertising, or analytics:
7.1 Cookies. A cookie is a small amount of data, which often includes an anonymous unique identifier, which is sent to your browser from a website’s computers and stored on your computer’s hard drive. Browser cookies allow websites and various third-parties to distinguish your device from others by having the cookie consist of a unique identifier or other data. Cookies can be used to provide you with a tailored user experience and to make it easier for you to use a website upon a future visit. We may include cookies on our Website and use them to recognize you when you return to our Website. We use both session cookies (which expire after you close your web browser) and persistent cookies (which stay on your computer until you delete them). Persistent cookies can be removed by following your Internet browser help file directions. You may set your browser so that it does not accept cookies. Cookies must be enabled on your Web browser, however, in order for you to access certain personalized features of our services that we may make available. Thus, if you choose to disable cookies, some areas of our website may not work properly.
We may also employ cookies to serve ads to users on other platforms and networks, such as Facebook, Twitter, LinkedIn, and the Google Display Network, based on prior web behavior. Google’s advertising requirements are summarized by Google’s Advertising Principles. They are put in place in an effort to provide a positive experience for users and can be reviewed at https://support.google.com/adwordspolicy/answer/1316548?hl=en.
We, along with our third-party vendors, such as Google, use first-party cookies (such as the Google Analytics cookies) and third-party cookies or other third-party identifiers to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.
Opting out: You can set preferences for how Google advertises to you by using the Google Ad Settings page. Alternatively, you can opt out of the use of third-party cookies by visiting the Network Advertising initiative opt out page. You can permanently opt-out by using the Google Analytics Opt Out Browser add on.
7.2 Local Shared Objects. Local shared objects (such as “Flash” cookies) are associated with non-Browser software like Flash Player. Local shared objects can be used like cookies to distinguish your device from others, but will not be deleted or blocked using browser cookie controls. You can visit adobe.com for guidance on how to delete and block Flash cookies.
7.3 E-tags. E-tags are used to prevent duplicative downloading of content to your browser, which can enhance browser performance. E-tags use unique identifiers for content that can also be used to distinguish your browser in certain instances from others. Typically e-tags are only deleted if all Internet history, cache, and cookies are deleted. You should check your browser software for how to delete e-tags in your particular case.
7.4 HTML5 Local Storage. HTML5 local storage is another way that browsers can distinguish your device from others as well as remember data that may be important for the functioning of the website. Typically HTML5 local storage is only deleted if all Internet history, cache, and cookies are deleted. You should check your browser software for how to delete HTML5 local storage in your particular case.
7.5 Other technologies. Our website may occasionally use other technologies both for purposes of advertising as well as for features and services.
8.1 Do-Not-Track. Do-Not-Track is a public-private initiative that has developed a “flag” or signal that an Internet user may activate in the user’s browser software to notify websites that the user does not wish to be “tracked” by third-parties as defined by the initiative. The online community has not agreed on what actions, if any, should be taken by the websites that receive the “do not track” signal, and therefore Do-Not-Track is not yet standardized. Our website does not alter its behavior or change its services when it receives a “do-not-track” flag or signal from your browser.
8.2 Your Privacy and Ad Choices. You can make decisions about your privacy and the ads you receive. You can control whether companies serve you on-line behavioral advertising by visiting the Digital Advertising Alliance website and using its opt-out: https://www.aboutads.info/choices/. The DAA opt-out requires that cookies not be blocked in your browser.
As an alternative to the DAA opt–out, you can also elect to block browser cookies from first parties (such as those from our website) and browser cookies from third parties (such as advertisers) by using the cookie blocking options built into your browser software. If you block browser cookies, some parts of our website may not function correctly. Also, blocking cookies will not stop third-parties from collecting IP address, data stored in “Flash” cookies, and certain other types of technical information that may uniquely identify your browser.
9. Social Network Widgets. Our website may include social network sharing widgets that may provide information to their associated social networks or third-parties about your interactions with our web pages that you visit, even if you do not click on or otherwise interact with the plug-in or widget. Information is transmitted from your browser and may include an identifier assigned by the social network or third party, information about your browser type, operating system, device type, IP address, and the URL of the web page where widget appears. If you use social network tools or visit social networking sites, you should read their privacy disclosures, to learn what information they collect, use, and share.
11. Disclosures to Third Parties
11.1 Fulfilling Orders and Maintaining Systems. We may share your Personal Information with third-party service providers in the United States that provide advertising and marketing services for us, including distribution of postal mail, electronic alerts, email and mobile text messages to our customers and potential customers. We require these third-party service providers to refrain from using your Personal Information, except to provide the services requested by us. You expressly consent to the sharing of your Personal Information with our third-party service providers and vendors.
12. Removing Information; Opting-Out
12.1 Opt-Out. If we send you alerts, e-vites, or other marketing communications, we will provide you with the ability to decline – or “opt-out of” receiving – such future communications. Instructions for opting-out will be provided either (a) with each such communication, or (b) in a prominent location on our Website. Once you have submitted your opt-out request, please note that you may continue to receive emails for a time while our system updates your request. Please understand that you may not be allowed to opt-out of formal notices concerning operation of this Website, legal, or other related communications concerning your relationship to the Site.If you need any assistance with the opt-out process, please contact us at: Unsubscribe@ReliaQuest.com
12.2 Deleting, Correcting, or Accessing Information Provided Via Our Website. If you have provided us with Personal Information in connection with your use of this Site, upon your request, we will remove this Personal Information from our Website databases to the extent permitted by law. Please understand, however, that it may be impossible to remove this information completely, due to backups and records of deletions. In addition, please understand that, if you request deletion of your information, you may be unable to utilize associated features of the Website and any associated Website services. Except in limited circumstances governed by law, you may obtain access to and have your Personal Information in our records corrected. A request for access or correction must be made in writing to Unsubscribe@ReliaQuest.com.
13. Advisory: No Legal Advice Provided Via the Site
The information presented on our General Site is provided as a courtesy by ReliaQuest. The Site is not intended as a substitute for professional legal or security advice. If you have, or suspect that you may have a security breach, you should consult your lawyer to obtain legal information and recommendations specific to your problem. ReliaQuest EXPRESSLY DISCLAIMS ANY REPRESENTATION OR WARRANTY EXPRESS OR IMPLIED CONCERNING THE ACCURACY, COMPLETENESS OR FITNESS FOR A PARTICULAR PURPOSE OF THE INFORMATION CONTAINED ON THE GENERAL SITE. Persons accessing this information assume full responsibility for the use of the information and understand and agree that ReliaQuest is not responsible or liable for any claim, loss or damage arising from the use of the information.
14.1 Concerning Site Functionality and Availability. ReliaQuest does not promise that the Website, including any Partner Sites, will be error-free or uninterrupted, or that the Site will provide specific results from your use of any content, search, or link on the Site. ReliaQuest DISCLAIMS ALL EXPRESS OR IMPLIED WARRANTIES (INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE) WITH RESPECT TO THE FUNCTIONALITY OR AVAILABILITY OF THE SITE.[A4]
We have put in place technical, administrative, and organizational safeguards designed to prevent unauthorized access to or disclosure of Personal Information, and we take reasonable steps to secure and safeguard Personal Information. Employees of ReliaQuest (and employees of our Site Vendors) are required to acknowledge that they understand and will abide by our policies with respect to the confidentiality of Personal Information. Our Security Systems are therefore structured in an effort to deter and prevent unauthorized access to Personal Information. We also use software programs to monitor network traffic to identify unauthorized attempts to upload or change information, or otherwise cause damage. Please understand, however, that this information should not be construed in any way as giving business, legal, or other advice, or warranting as fail proof, the security of information provided by or submitted to our Site. Due to the nature of Internet communications and evolving technologies, we cannot fully eliminate security risks associated with the storage and transmission of Personal Information.
18. Advisory: Participation by Children and Teens
Our Website is not directed at children, and we will not accept or request Personal Information from individuals we know to be under 13 years of age. If you believe we have inadvertently collected information about your child, please contact us and we will attempt to delete the information.
777 S Harbour Island Blvd. Suite 500
Tampa, FL 33602
19. Your California Privacy Rights
Under Section 1798.83 of the California Civil Code, residents of California have the right to request from a business, with whom the California resident has an established business relationship, certain information with respect to the types of personal information the business shares with third parties for those third parties’ direct marketing purposes, and the identities of the third parties with whom the business has shared such information during the immediately preceding calendar year. To exercise your rights, you may make one request each year by emailing us at marketing@ReliaQuest.com with “Request for California Privacy Information” on the subject line and in the body of your message. Be sure to provide in the request sufficient information to properly identify you and/or the members of your family.
20. EU-U.S. Privacy Shield Framework and Swiss-U.S. Privacy Shield Framework
20.2. Complaints Process. In compliance with the Privacy Shield Principles, ReliaQuest commits to resolve complaints about our collection or use of your Personal Information. EU and Swiss individuals with inquiries or complaints regarding our Privacy Shield policy should first contact ReliaQuest at:
777 S Harbour Island Blvd. Suite 500
Tampa, FL 33602
Attn: RQ Legal
Phone: (800) 925-2159
International Mediation Rules
ReliaQuest has further committed to refer unresolved Privacy Shield complaints to the International Centre for Dispute Resolution (“ICDR”), an alternative dispute resolution provider located in the United States. If you do not receive timely acknowledgment of your complaint from us, or if we have not resolved your complaint, please contact or visit https://go.adr.org/privacyshield.html for more information or to file a complaint. The services of ICDR are provided at no cost to you.
You may have the option, under certain conditions, to invoke binding arbitration for complaints regarding Privacy Shield compliance not resolved by any of the other Privacy Shield mechanisms. For more information regarding this process, please visit https://www.privacyshield.gov/article?id=ANNEX-I-introduction.
20.3. Third-Party Transfers. To the extent ReliaQuest transfers EU personal information it receives under the Privacy Shield to a third party acting as an agent on ReliaQuest’s behalf, ReliaQuest will remain liable for that third party’s processing of EU Personal Information in violation of the Privacy Shield Principles, unless ReliaQuest proves that it is not responsible for the event giving rise to the damage.
21. How You Can Contact Us
ReliaQuest LLC, Marketing
777 S Harbour Island Blvd. Suite 500
Tampa, FL 33602
22. Effective Date