ReliaQuest

Privacy Policy Notice

Last modified: August 22, 2023

Introduction

Welcome to https://www.reliaquest.com, the website for ReliaQuest, LLC (“ReliaQuest”), a Florida limited liability company located at 1001 Water Street, Suite 1900, Tampa, Florida 33602, United States of America. ReliaQuest and its subsidiaries (“Company,” “We,” “Us” or “Our”) describe in this ReliaQuest Privacy Notice (“Notice”) Our practices for handling the data or information related to an identifiable person (“User Information”) that is gathered through or in connection with users’ access to or use of Our website, users’ procurement or use of Our services, and any live, mailed, or electronic communications between users and Us. In particular, this Notice describes:

The types of User Information that We may collect or that users may make available to Us through or in connection with users’ access to or use of Our website, users’ procurement or use of Our services, and any communications between users and Us (see Collection of User Information); and
Our practices for using, disclosing, maintaining and protecting User Information that We may collect or that users may make available to Us through or in connection with users’ access to or use of Our website, users’ procurement or use of Our services, and any communications between users and Us (see Use of User Information, Disclosure of User Information and Data Security and Retention).

Please read this Notice carefully to understand Our policies and practices regarding User Information and how We will handle User Information. If users do not agree with Our policies and practices as described in this Notice, then users should not access or use Our website, procure or use Our services, or engage in any communication with Us. By accessing or using Our website, procuring or using Our services, or engaging in any live, mailed, or electronic communication with Us, users accept the policies and practices outlined in this Notice. To the extent a user access or uses Our services, this Notice should also read in conjunction with the GreyMatter Platform and Support Agreement and the GreyMatter Mobile Application License Agreement, which govern users access to and use of Our services.

Depending on where users reside or the jurisdiction in or through which users access or use Our website, procure or use Our services, or engage in any communication with Us, and the laws applicable to such users and the relevant User Information in those circumstances, users may be entitled to certain additional rights with respect to their User Information (see Jurisdiction-Specific Information on Privacy Rights).

This Notice may change from time to time (see Changes to this Notice). Continued access or use of Our website, procurement or use of Our services, or engagement in any communication with Us after We revise this Notice means users accept the changes to Our policies and practices outlined in the Notice.

Collection of User Information

When users access or use Our website, procure or use Our services, or engage in any communication with Us, We may ask users to provide, obtain from third parties, or automatically collect User Information as provided in the following chart:

Category	Examples	Collected?
Personal identifiers	Name or other unique identifier; relevant user or account contact information (phone number, mailing address, email address)	Yes
Demographic data	Gender	Yes
Commercial information	Products or services purchased; purchase or consuming histories or tendencies; consumer profile metrics (aggregate or prediction interests, habits, trends)	No
Biometric information	Genetic, physiological, behavioural and biological characteristics; fingerprints, faceprints, voiceprints, iris or retina scans; health-related data	No
Device or network activity data	Unique identifiers (IP address, MAC address, device serial number); log data (browser type or operating system); browsing or search history; application interaction or engagement analytics	Yes
Geolocation data	Location	Yes
Sensory data	Audio or visual records (users communications with us)	Yes
Career information	Job title, employment history and employer name	Yes
Non-public education information	Student or school records; grades or transcripts	No
Sensitive information	Government identifiers (social security number, driver’s license number); genetic or biometric data; precise geolocation; third-party communications; health or sexual information	No

Information Gathered from Third Parties

We may obtain User Information from certain third-party sources, such as public databases, social media platforms, third-party data brokers and our joint marketing and resale partners. We take steps to ensure that such third parties are legally permitted or required to disclose User Information to Us, provided, however, that We are not responsible for the accuracy or use of such User Information. Our use and disclosure of User Information is described further elsewhere in this Notice (see Use of User Information and Disclosure of User Information).

Website Usage Data

We may automatically collect User Information about your interaction with Our website, using usage data tracking and analytics technologies, like cookies and clear gifs. This User Information provides information about how users interact with Our website, which allows Our sales, marketing, and product management teams to, among other things, prepare reports on use of the website, analyze website insights, create new features or functionalities for or further develop the website and enrich the website user interface and experience. Additional information about the methods We use to automatically collect User Information with respect to Our website, as well as users’ choices with respect to Our collection of User Information, is described elsewhere in this Notice (see Cookies).

Information Collection by Third Parties

In the course of accessing or using Our website, procuring or using of Our services, or engaging in any live, mailed, or electronic communications with Us, users may provide User Information to third parties or third parties may use information collection or tracking technologies to collect User Information about users. These third parties may include:

The users’ electronic communication devices (e.g., phones, tablets, laptops, and desktop computers) or telecommunications service provider;
The manufacturers, distributors, or retailers of the users’ electronic communication devices, as well the parties who may control or access the users’ electronic communication devices, such as their employers;
The developers of the operating system or other applications operating on the users’ electronic communication devices or with which the users interact using their electronic communication devices, including the Internet browsers through which users access Our website; or
The persons responsible for developing, hosting or otherwise making available webpages and associated content, including the third parties of such persons, to the extent users interact with links or plug-ins to other webpages and associated content through or in connection with Our website.

The User Information these third parties collect may be associated with users directly, or the third parties may collect User Information about particular users over time and across different websites, apps, and other online or offline services or interactions.

For example, Our website may include social network sharing plug-ins or widgets that may provide User Information to the associated social networks or third parties regarding users’ interaction with our website, even if such users do not click on or otherwise interact with the plug-in or widget. When a user loads a page on Our website that has a social media plug-in from a third-party site or service, such as a “Like” or “Share” button, the user is also loading content from the third-party site or service, and the information transmitted to such third-party site or service may include identifiers assigned by the site or service, such as browser type, operating system, device type, IP address, and the URL of the web page where the plug-in or widget appears. In addition, third-party sites or services may use information collection or tracking technologies, like cookies, to collect User Information about users for targeted online marketing and other purposes.

We do not control these third parties’ information collection or tracking technologies, We do not accept responsibility or liability for the conduct of such third parties, and this Notice does not detail the data handling policies and practices of such third parties. If users have any questions about the third parties described in this section of the Notice (Information Collection by Third Parties), users should contact the relevant third party directly.

Use of User Information

We use User Information that We collect, as outlined elsewhere in this notice (see Collection of User Information), for the following purposes:

Website and services: To provide, improve, and customize Our website and services, which furthers our legitimate interest in operating Our business and communicating with the public regarding Our website and services; supporting or provisioning users’ procurement, access to, and use of Our website or services; analyzing, understanding, and obtaining insights into how Our website and services are being used by users and how users are communicating with Us; benchmarking, auditing, developing, and improving Our website, services, and communications; monitoring the health, performance, and security of Our website and services; and exploring and developing new methods of developing and growing Our business.
Sales and marketing: To deliver and facilitate communications about Our business and services, cybersecurity-related developments, and other relevant information in forms such as surveys, alerts or notifications, newsletters, invitations, and announcements. We will normally ask users to agree—or “opt-in”—to receiving sales and marketing communications, but sometimes, where users have previously communicated with Us or requested information from Us, we will send such communications about the same or similar communication or information after users have the option and elect not to opt-out of receiving such communications. Additional information about the sales and marketing communications opt-out process is described elsewhere in this Notice (see Sales and Marketing Communications Opt-Out).
Legal interests: To comply with, conform to the requirements of, or carry out Our obligations and enforce Our rights arising under any applicable law or legal agreements between Us and users or the persons on whose behalf users act, such as users’ employers, to the extent We believe necessary or appropriate in the relevant circumstances. We also use User Information to further our legitimate interest in preventing, detecting, and deterring fraudulent activities, misuse of our website and services, or other inappropriate conduct and to promote the health, safety, and security of Our users, customers, website, and services, and other third parties.
Administrative and corporate transactions: For general business administrative purposes and to explore or consummate certain corporate or enterprise transactions, such as a reorganization, merger, liquidation, receivership or transfer of some or all of Our business assets or equity.
Consent or Instruction: To discharge actions that users instruct us to undertake or for which users provide consent or to interact with and respond to users’ other inquiries, communications, or requests for information.

We do not sell User Information for monetary consideration, and we will not sell User Information without providing any notice or right of opt-out as may be required under applicable law.

Disclosure of User Information

We disclose User Information that we collect and use, as outlined elsewhere in this notice (see Collection of User Information and Use of User Information), to the following groups of persons:

ReliaQuest group: To Our personnel, subsidiaries, parent and holding companies, and other interests under our control to provide Our website and services and to communicate with users.
Service providers: To Our service providers, contractors, vendors, subprocessors and other third parties, who support or enable Us to provide Our website and services, to communicate with users, and to perform related services, such as web hosting providers, customer relationship management tool providers, information technology service providers, analytics providers, and those applicable persons identified in Our current list of Third Party Platform Providers.
Authorized resellers: To Our authorized resellers and channel vendors, who assist Us in selling or delivering Our services and communicating with users.
Professional advisers and government entities: To consultants, advisers, and similar professional service providers, public or private adjudicative bodies (such as courts, arbitrators, or administrative tribunals), public or private enforcement, legislative, or investigative bodies (such as regulatory or law enforcement agencies), and other affected or interested persons in connection with Our efforts to comply with, conform to the requirements of, or carry out Our obligations and enforce Our rights arising under any applicable law or legal agreements between Us and users or the persons on whose behalf users act, such as users’ employers, to the extent We believe necessary or appropriate in the relevant circumstances and to further our legitimate interest in preventing, detecting, and deterring fraudulent activities, misuse of our website and services, or other inappropriate conduct and to promote the health, safety, and security of Our users, customers, website, and services, and other third parties.
Administrative and corporate transactions: To consultants, advisers and similar professional service providers, and targets, bidders, financiers, and similar interested persons in connection with our exploration or consummation of certain corporate or enterprise transactions.
Consent or Instruction: To the persons necessary or appropriate for Us to discharge actions that users instruct Us to undertake or for which users provide consent.

Jurisdiction-Specific Information on Privacy Rights

Depending on where users reside or the jurisdiction in or through which users access or use Our website, procure or use Our services, or engage in any live, mailed, or electronic communication with Us, and the laws applicable to such users and the relevant User Information in those circumstances, users may be able to exercise certain privacy rights related to the User Information that We collect, as outlined in the following bullet points.

Right of access: The right to request access to User Information that We hold about the requesting user and information about Our use of such User Information and with whom we share such User Information. This may include the right to request that We provide a copy of the requesting user’s User Information, as well as the following information about Our collection, use, and disclosure of such User Information over the twelve-month period preceding the request: (i) the categories of and specific items of User Information We have collected about the requesting user; (ii) the categories of sources from which We collect such User Information; (iii) the categories of business or commercial purposes for collecting such User Information; (iv) the categories of third parties to whom such User Information was disclosed for a business purpose; and/or (v) and categories of User Information disclosed for a business purpose.
Right of correction: The right to request that We correct inaccurate User Information maintained about the requesting user.
Right to erase or delete: The right to request that We delete the requesting user’s User Information in certain circumstances and subject to certain exceptions. We cannot delete User Information except by also deleting the relevant user account.
Right to object or restrict: The right to object to Our processing of the objecting user’s User Information and, in certain circumstances, the right to require Us to stop processing such User Information We hold about the objecting user other than for storage purposes and/or the right to restrict or limit Our use or disclosure of sensitive User Information, if any, to only what is necessary to provide users with the ability to access or use Our website, procure or use Our services, or engage in any communication with Us.
Right to portability: The right to request the portability of the requesting user’s User Information that We process.
Right to withdraw consent: Where We rely on consent to process a user’s User Information, the right to withdraw consent at any time by notifying Us in the manner described in the Contact Information section of this Notice. Withdrawing consent will not affect the lawfulness of Our processing before the user withdrew the user’s consent or the processing of the user’s User Information on another lawful basis.
Right to nondiscrimination: We will not discriminate against a user for exercising the rights to which the user is entitled.
Right to opt-out of sale: We do not sell User Information. To the extent that We sold User Information, the user would have the right to instruct Us not to sell the instructing user’s User Information.

If a user is entitled to one or more of the foregoing rights, the user may exercise the right(s) to which the user is entitled by notifying Us of the user’s specific request in the manner described in the Contact Information section of this Notice. If a user is unsure if the user is entitled to one or more of the foregoing rights, the user should consult the laws and regulations of the user’s applicable jurisdiction. We will use commercially reasonable efforts to comply with users’ requests.

For users’ protection, We will only respond to verifiable requests. Accordingly, We may need to collect certain information from the requesting user to verify the user’s identity, such as the user’s email address, government-issued identification, or date of birth, before providing a substantive response to the user’s request. We may need to retain certain information for record keeping or legal purposes or to complete any transactions initiated before the user’s request.

The user may also be able to designate an authorized agent to exercise the right(s) to which the user is entitled. To do so, the user must provide the authorized agent written and signed permission to exercise such rights on the user’s behalf. We reserve the right to require the user’s agent to verify the agent’s identity and to confirm directly with the user that the user has provided the authorized agent permission to exercise the user’s right(s).

The rights and procedures described this section are in addition to the other terms of this Notice and are intended to supplement the remainder of this Notice where required by applicable law. The rights to which users may be entitled vary by the applicable jurisdiction and the facts and circumstances in which the rights are invoked, and, accordingly, one or more of the rights or procedures described in this section of the Notice may not apply, in full or in part, to a particular user. Furthermore, some rights may be limited by applicable law, such as if fulfilling a user’s request for access to or deletion of User Information will adversely affect other individuals or Our trade secrets or intellectual property, an overriding public interest justifications exist, or We are by law required to retain or to delete or deny access to User Information.

International Transfers of User Information

ReliaQuest is based in the United States of America (“USA”), but We have global operations. When users access or use Our website, procure or use Our services, or communicate with ReliaQuest, users provide User Information to ReliaQuest in the USA. ReliaQuest’s subsidiaries and the third parties to whom ReliaQuest discloses User Information to and receives User Information from are based in the USA, European Union, United Kingdom, India, Singapore and other jurisdictions, some of which may not have laws that require the same level of protection for User Information as where a user resides or the jurisdiction in which the user accesses or uses Our website, procures or uses Our services, or communicates with ReliaQuest. We implement appropriate transfer mechanisms in accordance with applicable law to protect the User Information that We transfer, including by using the standard contractual clauses approved by the European Union’s European Commission and the United Kingdom’s Information Commissioner’s Office. Users may request additional information about the transfer mechanisms employed by ReliaQuest in the manner described in the Contact Information section of this Notice.

While We no longer rely on the EU-U.S. Privacy Shield Framework and Swiss-U.S. Privacy Shield Framework as set forth by the USA Department of Commerce (“Privacy Shield”) as an allowable transfer mechanism for User Information, ReliaQuest complies with the Privacy Shield regarding the collection, use, and retention of User Information transferred from the European Union and Switzerland to the USA. ReliaQuest has certified to the USA Department of Commerce that ReliaQuest adheres to the Privacy Shield principles. If there is any conflict between the terms in this Notice and the Privacy Shield principles, the Privacy Shield principles shall govern. To learn more about the Privacy Shield program, and to view Our certification, please visit https://www.privacyshield.gov/.

In compliance with the Privacy Shield principles, ReliaQuest commits to resolve complaints about Our collection or use of User Information. Users residing in or subject to the laws of the European Union or Swiss Confederation with inquiries or complaints regarding our Privacy Shield policy should first contact ReliaQuest in the manner described in the Contact Information section of this Notice. ReliaQuest has further committed to refer unresolved Privacy Shield complaints to the American Arbitration Association. If a user does not receive timely acknowledgement of the user’s complaint from Us, or if We have not addressed the user’s complaint to the user’s satisfaction, please visit http://go.adr.org/privacyshield.html for more information and to file a complaint. ReliaQuest has further committed to cooperate with the panel established by the data protection authorities of the European Union and Swiss Confederation with regard to unresolved Privacy Shield complaints concerning human resources data transferred from the European Union or Switzerland in the context of the employment relationship.

ReliaQuest is subject to the investigatory and enforcement powers of the USA Federal Trade Commission (“FTC”), and the FTC has jurisdiction over ReliaQuest’s compliance with the Privacy Shield.

In cases of onward transfer to third parties of User Information relating to users residing in or subject to the laws of the European Union or Swiss Confederation pursuant to the Privacy Shield where such User Information is not protected in accordance with the Privacy Shield principles, ReliaQuest is potentially liable.

Cookies

Our website uses certain usage data tracking and analytics technologies, like cookies and clear gifs, to help Us identify users and users’ interests, remember users’ preferences, analyze users’ interactions with Our website, market Our services to users, control access to certain content on Our website, monitor and protect Our website, and to process communications or requests for information from users. In this section of the Notice, we refer to these types of usage data tracking and analytics technologies simply as “Cookies.”

Cookies that We Use

We classify the Cookies that we use, as described in the below chart, into the following categories:

Functionality and Performance: This kind of Cookie is used to implement additional functionalities of Our website or to enhance its features or performance. Use cases for these Cookies include the implementation of website support or engagement features, like live web chat, non-necessary forms, or automatically-filled text boxes, or providing quantitative measures of website visitors and the website’s performance for troubleshooting and analytics so We can improve the performance of Our website and provide more relevant content to users.
Advertising and Analytics: This kind of Cookie is used to provide behavioral advertising and re-marketing analytics data. In other words, these Cookies are used to deliver advertisements that are relevant to users and their interests, to limit how frequently (if at all) that users are presented with an advertisement, to help gauge the efficacy of Our advertisements and understand users’ behavior after they are presented or engage with an advertisement.

Name	Category	Type	Description	Retention Period
__cf_bm	Functionality and performance	Cookie	Cloudflare set the cookie to support Cloudflare Bot Management.	30 minutes
_gd_visitor	Advertising and analytics	Cookie	This cookie is used for collecting information on the users visit such as number of visits, average time spent on the website and the pages loaded for displaying targeted ads.	1 year 1 month 4 days
_gd_session	Advertising and analytics	Cookie	This cookie is used for collecting information on users visit to the website. It collects data such as total number of visits, average time spent on the website and the pages loaded.	4 hours
6suuid	Advertising and analytics	Cookie	Collects customer intent data at the organizational level (e.g. someone from XYZ organization searched for ‘Open XDR’).	1 year 1 month 4 days
_gcl_au	Advertising and analytics	Cookie	Google Tag Manager sets the cookie to experiment advertisement efficiency of websites using their services.	3 months
li_sugr	Advertising and analytics	Cookie	LinkedIn sets this cookie to collect user behaviour data to optimise the website and make advertisements on the website more relevant.	3 months
bcookie	Advertising and analytics	Cookie	LinkedIn sets this cookie from LinkedIn share buttons and ad tags to recognize browser IDs.	1 year
lidc	Functionality and performance	Cookie	LinkedIn sets the lidc cookie to facilitate data center selection.	1 day
slireg	Functionality and performance	Cookie	This cookie identifies the Salesloft server region	7 days
ln_or	Advertising and analytics	Cookie	Linkedin sets this cookie to registers statistical data on users’ behaviour on the website for internal analytics.	1 day
_mkto_trk	Advertising and analytics	Cookie	This cookie, provided by Marketo, has information (such as a unique user ID) that is used to track the user’s site usage. The cookies set by Marketo are readable only by Marketo.	1 year 1 month 4 days
UserMatchHistory	Advertising and analytics	Cookie	LinkedIn sets this cookie for LinkedIn Ads ID syncing.	1 month
AnalyticsSyncHistory	Advertising and analytics	Cookie	Linkedin set this cookie to store information about the time a sync took place with the lms_analytics cookie.	1 month
sliguid	Advertising and analytics	Cookie	This cookie provides an anonymous user identifier across multiple requests.	1 year
slirequested	Advertising and analytics	Cookie	Once the sliguid cookie has been confirmed against a central server, this cookie is set for every request that comes in.	1 year
_rdt_uuid	Advertising and analytics	Cookie	Reddit sets this cookie to build a profile of your interests and show you relevant ads.	3 months
uuid2	Advertising and analytics	Cookie	The uuid2 cookie is set by AppNexus and records information that helps differentiate between devices and browsers.	3 months
bscookie	Advertising and analytics	Cookie	LinkedIn sets this cookie to store performed actions on the website.	1 year
li_gc	Functionality and performance	Cookie	Linkedin set this cookie for storing visitor’s consent regarding using cookies for non-essential purposes.	5 months 27 days
_ga_*	Advertising and analytics	Cookie	Google Analytics sets this cookie to store and count page views.	1 year 1 month 4 days
_ga	Advertising and analytics	Cookie	Google Analytics sets this cookie to calculate visitor, session and campaign data and track site usage for the site’s analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognise unique visitors.	1 year 1 month 4 days
_gid	Advertising and analytics	Cookie	Google Analytics sets this cookie to store information on how visitors use a website while also creating an analytics report of the website’s performance. Some of the collected data includes the number of visitors, their source, and the pages they visit anonymously.	1 day
_gat_UA-*	Advertising and analytics	Cookie	Google Analytics sets this cookie for user behaviour tracking.	1 minute
_an_uid	Advertising and analytics	Cookie	Collects customer intent data at the organizational level (e.g. someone from XYZ organization searched for ‘Open XDR’).	7 days
_hp2_id.*	Functionality and performance	Cookie	Heap Analytics sets this cookie to collect information on how visitors use the site.	1 year 1 month
_hp2_ses_props.*	Functionality and performance	Cookie	Heap sets this cookie to store the timestamp and cookie domain or path.	30 minutes
_uetsid	Functionality and performance	Cookie	Bing Ads sets this cookie to engage with a user that has previously visited the website.	1 day
_uetvid	Functionality and performance	Cookie	Bing Ads sets this cookie to engage with a user that has previously visited the website.	1 year 24 days
_gd_svisitor	Advertising and analytics	Cookie	This cookie is set by the Google Analytics. This cookie is used for tracking the signup commissions via affiliate program.	1 year 1 month 4 days
MUID	Advertising and analytics	Cookie	Bing sets this cookie to recognise unique web browsers visiting Microsoft sites.	1 year 24 days
_hjSessionUser_*	Advertising and analytics	Cookie	Hotjar sets this cookie to ensure data from subsequent visits to the same site is attributed to the same user ID, which persists in the Hotjar User ID, which is unique to that site.	1 year
_hjFirstSeen	Advertising and analytics	Cookie	Hotjar sets this cookie to identify a new user’s first session. It stores the true/false value, indicating whether it was the first time Hotjar saw this user.	30 minutes
_hjIncludedInSessionSample_2441060	Advertising and analytics	Cookie	Set to determine if a user is included in the data sampling defined the site’s daily session limit.	2 minutes
_hjSession_*	Advertising and analytics	Cookie	Hotjar sets this cookie to ensure data from subsequent visits to the same site is attributed to the same user ID, which persists in the Hotjar User ID, which is unique to that site.	30 minutes
_hjAbsoluteSessionInProgress	Advertising and analytics	Cookie	Hotjar sets this cookie to detect a user’s first pageview session, which is a True/False flag set by the cookie.	30 minutes
drift_campaign_refresh	Functionality and performance	Cookie	Drift sets this cookie as a unique ID for the specific user. This allows the website to target the user with relevant offers through its chat functionality.	30 minutes
drift_aid	Functionality and performance	Cookie	Drift sets this cookie as a session identifier token. It is used to tie the visitor on your website to a current website session within the Drift system. This enables session-specific features, such as popping up a message only once during a 30 minute session to prevent a disruptive experience.	1 year 1 month 4 days
driftt_aid	Functionality and performance	Cookie	Drift sets this cookie as an anonymous identifier token. As people come onto the site, they will get this cookie.	1 year 1 month 4 days
DRIFT_visitCounts	Functionality and performance	Cookie	Drift sets this cookie to determine the number of visits of the specific visitor.	N/A
site_identity	Advertising and analytics	Cookie	Salesloft	1 year
sp	Advertising and analytics	Cookie	This cookie is set by the host c.jabmo.app. This cookie is used to serve the content based on user interest and improve content creation.	1 year
Madison Logic	Third party	Pixel	Records visitor cookie or mobile device ID, date/time of website visits to our website. Does not collect any personally identifiable information.	N/A
The TradeDesk	Third party	Pixel	Piece of code that loads an anonymous cookie when new users land on our website.	N/A

User Choices

If users do not want Us to collect User Information with respect to users’ interactions with Our website, users may also notify Us of their specific request in the manner described in the Contact Information section of this Notice.

Some Internet browsers can be configured to send “Do Not Track” signals to the online services that users visit. Our website does not respond to such “Do Not Track” or similar signals. To find out more about “Do Not Track,” please visit http://www.allaboutdnt.com.

Children Under the Age of 13

Our website, services, and related communications are not intended for children under 13 years of age, and We do not knowingly collect User Information from children under 13 years of age. If We learn We have collected or received User Information from a child under 13 years of age without verification of parental consent, We will delete that User Information. If you believe We might control any information from or about a child under 13 years of age, please contact Us in the manner described in the Contact Information section of this Notice.

Data Security and Retention

We have implemented measures designed to secure User Information under Our control from accidental loss and from unauthorized access, use, alteration, and disclosure. All User Information under Our control is stored on Our secure servers behind firewalls.

Unfortunately, the transmission and storage of information via the Internet, telecommunications infrastructure and other mobile platforms or devices is not completely secure. Although We intend to protect User Information, We cannot guarantee the security of User Information transmitted to or stored by Us. Any transmission of User Information to Us is at the user’s own risk. We are not responsible for circumvention of any privacy settings or security measures We provide.

We will retain User Information only for as long as necessary to fulfill the purposes for which We collected the User Information. To determine the appropriate retention period, We consider the amount, nature, and sensitivity of the User Information, the potential risk of harm from unauthorized use or disclosure of the User Information, the purposes for which We process the User Information, and whether We can achieve those purposes through other means in accordance with applicable legal requirements. We will also retain and use User Information to the extent necessary to comply with Our legal obligations, resolve disputes, and enforce Our policies (see Use of User Information and Disclosure of User Information).

If a user stops using Our services or instructs Us to cease communication with such user, We will store and delete the relevant User Information in accordance with Our standard data retention and deletion policies, unless We are earlier instructed to delete the relevant User Information, or as necessary to comply with Our legal obligations, resolve disputes, and enforce Our policies.

Changes to this Notice

We may update this Notice from time to time. If We make material changes to Our policies and practices for handling User Information, we will post a revised version of this Notice on this page.

The date on which this Notice was last revised is identified at the top of this page. Continued access to or use of Our website, procurement or use of Our services, or communications with Us after We revise this Notice means users accept the changes to Our policies and practices outlined in the Notice, as revised. Users are responsible for periodically visiting this page and reviewing this Notice to check for any changes.

Contact Information

To ask questions about or comment on this Notice and Our privacy policies and practices or to submit a complaint with respect to Our policies and practices for handling User Information as described in this Notice, users may contact Us by:

Sending an email to [email protected]
Calling us at 1-(800)-925-2159
Sending a letter to ReliaQuest, LLC, 1001 Water Street, Suite 1900, Tampa, Florida, 33602, United States of America, Attention: Legal Department.

Depending on where users reside or the jurisdiction in or through which users access or use Our website, procure or use Our services, or engage in any live, mailed, or electronic communication with Us, users may also be entitled to complain to the relevant data protection supervisory authority in the applicable member state.

Sales and Marketing Communications Opt-Out

If We send you alerts, e-vites, or other sales and marketing communications, We will provide you with the ability to decline—or “opt-out” of receiving—future sales and marketing communications. Instructions for opting-out will be provided either with each such communication or in a prominent location on Our website. Once a user has submitted an opt-out request, the user may continue to receive communications for a period of time while Our systems update in response to the user’s opt-out request. The ability for users to opt-out of sales and marketing communications does not mean that users may also opt-out of formal notices concerning the legal operation of our business or website or related communications.

If users require assistance with the sales and marketing communications opt-out process described in this section of the Notice (Sales and Marketing Communications Opt-Out), users may email us at [email protected] or contact Us in the manner described in the Contact Information section of this Notice.