A composite ReliaQuest customer realized more than $1.2M in headcount and $200,000 in annual legacy tool savings over a three-year analyzed period

TAMPA, Fla. – Dec. 16, 2021 –  ReliaQuest, the leader in Open XDR-as-a-Service, today announced findings from a commissioned Total Economic Impact™ study conducted by Forrester Consulting on behalf of ReliaQuest. The study found that for a composite organization, investments with ReliaQuest produced a return of investment (ROI) of 350% over three years, while increasing risk coverage and reducing the likelihood of a breach by 20%. Additionally the composite ReliaQuest customer realized a payback on their investment in less than six months and negotiated lower insurance premiums, with investments in ReliaQuest causing brokerage firms to look more favorably on their organizational security.

Overall, the study found the three-year benefits include:

  • $2.7M in Increased risk coverage
  • $1.3M Headcount Savings
  • $2.2M in incident response time savings
  • 448K in saving by retiring legacy tools
  • $124K in reduced need to review legacy MSSP alerts

Forrester TEI








Source: The Total Economic Impact™ Of ReliaQuest, a Forrester Consulting study commissioned by ReliaQuest, Oct. 21

To ensure a comprehensive analysis, ReliaQuest worked with Forrester to engage with multiple customers to generate an accurate composite organization regarding the benefits, costs, and risks associated with ReliaQuest solutions. These organizations have experience using the ReliaQuest cloud-native Open XDR platform, GreyMatter backed by ReliaQuest security services. Forrester aggregated the interviewees’ experiences and combined the results into a single composite organization. The composite organization is representative of a multibillion-dollar global organization with 20,000 employees, including a team of 20 security analysts dedicated to incident monitoring and response.

Prior to using ReliaQuest, security leaders noted limitations that led to untenable rates of false positive alerts and the need to increase headcounts to monitor security systems and correlate security relevant data from cloud and on-premises applications across the business. After partnering with ReliaQuest, the interviewees’ organizations have been able to transition threat detection and response responsibilities to ReliaQuest security experts and automate many of their processes from detection, investigation, response, and controls validation through ReliaQuest.


“ReliaQuest is providing more coverage, which lets us focus less on constantly testing and validating to see if our service provider is doing their job and just trusting the process and working with what they find,” said the Chief Information Security Officer in retail participating in this study.”

An associate vice president of cybersecurity working in the retail industry commented “…As the manager of the team, I don’t have to hire new analysts and then train them up. We’re using ReliaQuest to do those things. They’re hiring the new analysts and they’re going to train them.”

Additional key findings from the interviewees’ organizations include:

  • Favorable position for negotiating with cyber insurers
  • The reduction in the number of incidents requiring analyst response by 90%.
  • A decrease in false positives by 90% with the improved incident accuracy provided by ReliaQuest.
  • A reduced need to review legacy Managed Service Security Provider (MSSP) and Managed Detection Response (MDR) incidents.
  • The rise in effectiveness of security controls tools.
  • An expansion of use cases to incorporate additional cloud-based sources of telemetry.
  • Easier onboarding of new tools.

“What this study demonstrates is with the right blend of technology and services ReliaQuest can measurably improve our customers’ security programs and optimize their security spend at the same time,” said Joe Partlow, CTO of ReliaQuest.

To dive further into the results of this study, download “The Total Economic Impact™ of ReliaQuest” study in full.

Please visit our website for more information on ReliaQuest, our open XDR cloud-native platform GreyMatter, and the latest funding round led by existing investor KKR.

About ReliaQuest

ReliaQuest, the leader in Open XDR-as-a-Service, is the force multiplier for security operations teams. ReliaQuest GreyMatter is a cloud-native Open XDR platform that brings together telemetry from any security and business solution, whether on-premises, or in one or multiple clouds, to unify detection, investigation, response and resilience. ReliaQuest combines the power of technology and 24/7/365 security expertise to give organizations the visibility and coverage they require to make cybersecurity programs more effective.

Hundreds of Fortune 1000 organizations trust ReliaQuest GreyMatter to operationalize security investments, ensuring teams focus on the right problems while closing visibility and capability gaps to proactively manage risk and accelerate initiatives for the business. ReliaQuest is a private company headquartered in Tampa, Fla., with multiple global locations. For more information, visit www.reliaquest.com.