May 30 Webinar | SOC Talk: Automating Threat Response
Reduce Alert Noise and False Positives
Boost your team's productivity by cutting down alert noise and false positives.
Automate Security Operations
Boost efficiency, reduce burnout, and better manage risk through automation.
Dark Web Monitoring
Online protection tuned to the need of your business.
Maximize Existing Security Investments
Improve efficiencies from existing investments in security tools.
Beyond MDR
Move your security operations beyond the limitations of MDR.
Secure with Microsoft 365 E5
Boost the power of Microsoft 365 E5 security.
Secure Multi-Cloud Environments
Improve cloud security and overcome complexity across multi-cloud environments.
Secure Mergers and Acquisitions
Control cyber risk for business acquisitions and dispersed business units.
Operational Technology
Solve security operations challenges affecting critical operational technology (OT) infrastructure.
Force-Multiply Your Security Operations
Whether you’re just starting your security journey, need to up your game, or you’re not happy with an existing service, we can help you to achieve your security goals.
Detection Investigation Response
Modernize Detection, Investigation, Response with a Security Operations Platform.
Threat Hunting
Locate and eliminate lurking threats with ReliaQuest GreyMatter
Threat Intelligence
Find cyber threats that have evaded your defenses.
Model Index
Security metrics to manage and improve security operations.
Breach and Attack Simulation
GreyMatter Verify is ReliaQuest’s automated breach and attack simulation capability.
Digital Risk Protection
Continuous monitoring of open, deep, and dark web sources to identify threats.
Phishing Analyzer
GreyMatter Phishing Analyzer removes the abuse mailbox management by automating the DIR process for you.
Integration Partners
The GreyMatter cloud-native Open XDR platform integrates with a fast-growing number of market-leading technologies.
Unify and Optimize Your Security Operations
ReliaQuest GreyMatter is a security operations platform built on an open XDR architecture and designed to help security teams increase visibility, reduce complexity, and manage risk across their security tools, including on-premises, clouds, networks, and endpoints.
Blog
Company Blog
Case Studies
Brands of the world trust ReliaQuest to achieve their security goals.
Data Sheets
Learn how to achieve your security outcomes faster with ReliaQuest GreyMatter.
eBooks
The latest security trends and perspectives to help inform your security operations.
Industry Guides and Reports
The latest security research and industry reports.
Podcasts
Catch up on the latest cybersecurity podcasts, and mindset moments from our very own mental performance coaches.
Solution Briefs
A deep dive on how ReliaQuest GreyMatter addresses security challenges.
White Papers
The latest white papers focused on security operations strategy, technology & insight.
Videos
Current and future SOC trends presented by our security experts.
Events & Webinars
Explore all upcoming company events, in-person and on-demand webinars
ReliaQuest ResourceCenter
From prevention techniques to emerging security trends, our comprehensive library can arm you with the tools you need to improve your security posture.
Threat Research
Get the latest threat analysis from the ReliaQuest Threat Research Team. ReliaQuest ShadowTalk Weekly podcast featuring discussions on the latest cybersecurity news and threat research.
Shadow Talk
ReliaQuest's ShadowTalk is a weekly podcast featuring discussions on the latest cybersecurity news and threat research. ShadowTalk's hosts come from threat intelligence, threat hunting, security research, and leadership backgrounds providing practical perspectives on the week's top cybersecurity stories.
May 01, 2024
About ReliaQuest
We bring our best attitude, energy and effort to everything we do, every day, to make security possible.
Leadership
Security is a team sport.
No Show Dogs Podcast
Mental Performance Coaches Derin McMains and Dr. Nicole Detling interview world-class performers across multiple industries.
Make It Possible
Make It Possible reflects our focus on bringing cybersecurity awareness to our communities and enabling the next generation of cybersecurity professionals.
Careers
Join our world-class team.
Press and Media Coverage
ReliaQuest newsroom covering the latest press release and media coverage.
Become a Channel Partner
When you partner with ReliaQuest, you help deliver world-class cybersecurity solutions.
Contact Us
How can we help you?
A Mindset Like No Other in the Industry
Many companies tout their cultures; at ReliaQuest, we share a mindset. We focus on four values every day to make security possible: being accountable, helpful, adaptable, and focused. These values drive development of our platform, relationships with our customers and partners, and further the ReliaQuest promise of security confidence across our customers and our own teams.
The world can be a stressful place regardless of circumstance. Yet we do not normally associate mental health awareness with the cybercriminal underground, perhaps in an effort to distance our very own civilian life from those who commit crime. Well, one cybercriminal forum is taking on the mantle to address suicide awareness within the cybercriminal community and extend a helpful hand to those in the online world who often operate on the wrong side of the law.
Envoy is an English-language cybercriminal forum that was launched in August 2019 by two users known as “f0rtuna” and “Witchman05; the latter is an ex-moderator of the dark web Reddit-style community forum Dread. The forum was intended to act as a central hub for all subjects dark web-related and rival the popularity of the highly regarded Dread. Although relatively new, Envoy has grown in prominence in a short space of time and is seen as a reliable source of information for those interested in the dark web community. Recent research into the forum revealed that it operates a strict no trading data policy and wants to be regarded only as a platform for discussion about dark web marketplaces, forums, and cyber-related news stories.
Shortly after Envoy’s launch, the administration team announced that it recognized the need to update the software the forum was built on to a much more robust technology and also wanted to use this opportunity to introduce a host of new features. A recent update on the site revealed that the administration team was in the final stages of rolling out this new forum platform, which would include the following new services:
However, the most interesting new feature is the planned “Harm Reduction” service, which would be open to those suffering from suicidal thoughts or experiencing depression. The site’s description of the service stated that the new forum version would come with its own dedicated live chat function, so that any forum member at any given time could seek help if they were suffering from the aforementioned concerns. A subject often overlooked in a world where the need for infamy or wealth is the greatest concern.
Post by one of Envoy’s creators announcing harm reduction services
Although the live chat service doesn’t appear to have materialized to date, the ‘Harm Reduction’ sub-forum has been accessible to all members since the forum’s launch date. There are currently 33 threads active within this sub-forum discussing an array of concerns including but not limited to: retirement fears, suicidal thoughts, anxiety issues, and sexuality doubts all posted by forum members seeking support from the community. Of particular note, there is a thread dedicated to advertising a list of global suicide hotlines for those who may need it.
Examples of posts in the harm reduction section
Digital Shadows (now ReliaQuest) has not seen this type of dedicated community assistance service offered across English-language cybercriminal forums in the past, and only in limited quantities on Russian-language platforms. This type of functionality is atypical of the dark web ecosystem more broadly: We are so used to seeing cybercriminals preoccupied with ripping each other off that the thought of them extending helping hands barely comes into our way of thinking.
Although likely completely innocent in its intent, the forum owners have either seen it as a way for Envoy to differentiate itself from the competition or are just showing a genuine desire to provide cybercriminals with a complete community where they can feel free to talk about all subjects (good or bad). Creating a sense of community is one of the most important factors for user retention, effectively determining the success(and failure) of cybercriminal forums.
Trust on the dark web is in very much limited supply due to the nature and character of those who abuse it, but it may be that a small proportion of this community can do their part to help those vulnerable and seeking solace.
List of suicide hotlines posted to Envoy
Although the live chat service appears to have not been activated at the time of writing, it will be intriguing to see if this service is a hit or a miss and maybe encourage a softer side to the dark web in what is often considered a cold, heartless world.
If you’re interested in reading more about cybercrime and the dark web, check out our blogs here.