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Auto Club Group

The Auto Club Group force multiplies security operations through partnership with ReliaQuest.


As the second largest (and fastest growing) AAA club in North America, the Auto Club Group (ACG) has earned the trust of over 14 million members and 10,200+ employees by upholding their commitment to “always doing what’s right.”

ACG further demonstrates that commitment by partnering with ReliaQuest. For the past 5+ years, ReliaQuest has played a significant role in helping ACG mature its first formal cybersecurity program, spearheaded by the club’s Chief Information Security Officer, Gopal Padinjaruveetil.

“ReliaQuest is a critical ally in protecting our assets from cyber criminals,” Padinjaruveetil said. “We are perfectly aligned in how we think about detection and respond to cybersecurity threats. This in turn enables my team to deliver an optimal, secure, and trusted experience for AAA members as they embark on life’s journey.”

As the Auto Club Group continues to grow by acquisition, the teams have worked closely to increase visibility and minimize risk across Auto Club Group affiliates. By partnering to understand ACG’s priorities for digital transformation— including projects like cloud adoption, SIEM migration, and application development for new service offerings — ReliaQuest recommends and continuously deploys updated detection content to protect ACG and its customers.

Padinjaruveetil has also been instrumental in the evolution of ReliaQuest’s Security Model Index, which he uses to drive meaningful conversations with his board of directors. The Security Model Index acts like a credit score, providing benchmarking and a roadmap for security teams to improve security posture. The index scores visibility in terms of detection coverage against key use cases and frameworks, in addition to scoring tool efficacy and team effectiveness. This exec-ready report gives our customers a way to quantify the impact of the security operations team and the confidence to communicate the value of security to their business.

ACG looks to ReliaQuest for continued cybersecurity innovation in the areas of increased predictive analysis around the advancement of leading indicators of risks and real-time, dynamic metrics. As bad actors evolve new threats, organizations must be agile in how they detect and respond to those threats, but also in how they optimize and evolve their cybersecurity systems.

As the Auto Club Group’s threat landscape continues to evolve, Padinjaruveetil stresses the importance of ACG’s synergistic partnership with ReliaQuest. Working closely together, ACG and ReliaQuest can rapidly meet and thwart any potential attack through the combination of technology for integration and automation (driven by ReliaQuest GreyMatter cloud-native Open XDR platform) with the knowledge and experience of human threat analysts and security engineers (thanks to ReliaQuest’s 24/7/365 security experts).

As the ACG CISO notes, organizations tend to focus more on technology than human intelligence to solve cybersecurity attacks, while bad actors are constantly thinking of new ways in which to misuse and abuse the systems built by businesses. He believes that fusion of technology and human expertise is what sets ReliaQuest’s offering apart.

“ReliaQuest is a great partner to ACG. Cybersecurity has been a personal and professional journey for me and my organization, and it is a continuing journey with no destination in sight. Like all journeys in real life, the journey becomes a delight if you have the right partner with you: someone who shares a common purpose. I could not be happier to have  ReliaQuest as my partner in ACG’s digital journey to the future.”

– Gopal Padinjaruveetil, Chief Information Security Officer




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$4+ Billion