It happens a lot.
You go to a conference, hear sage advice and brilliant insights, and think, “I have to remember that” — and then you forget what you heard.
The just-ended Synapse Summit, a two-day gathering to celebrate technology and innovation, was filled with smart people offering thoughtful observations and challenging concepts that I want to keep top of mind.
“I started to read stories about that entrepreneur who had the crazy idea to open up a grocery store across the street from a Hoggly-Woggly and believed that what was missing in the grocery business was a customer focus and a focus on the customer experience. That company now is headquartered in Florida, a Fortune 100 company with 200,000 employees and the largest employee stock ownership plan in the world, and we call it Publix Super Markets.” — Brian Murphy, CEO and founder, ReliaQuest.
Read the full story here.