Hurricane Ian Readiness and Response

Last updated: September 30, 3:30 p.m. EDT

As many of you have been tracking, Hurricane Ian made landfall in Southwest Florida near Fort Myers on Wednesday, September 28th, as a Category 4 storm. We are fortunate to report that all of our Tampa employees have been accounted for and are safe. Our Tampa facilities have also resumed normal, in-person operations as of today, September 30th.

In anticipation of Hurricane Ian, ReliaQuest took proactive measures to deploy additional personnel to our Las Vegas facility to aid in the continuity of service to our customers. ReliaQuest’s cloud-native platform, GreyMatter, did not experience any service disruptions due to Hurricane Ian.

We sincerely appreciate the outreach and well-wishes from our customers and partners. Our thoughts are with our neighbors in Southwest Florida and all those affected by the storm.

September 26, 5:25 p.m. EDT

As many of you may already know, a hurricane warning for Hurricane Ian has been issued for Florida’s West Coast which includes the Tampa Bay Area. Hurricane readiness is nothing new to ReliaQuest and is something we take very seriously. We have already activated our response plans to ensure availability of the ReliaQuest GreyMatter cloud-native platform (which is hosted in multiple, geographically diverse, AWS high-availability regions) and continuity of our service to our customers. These proactive actions include, as necessary, activating additional capacity from our other locations in Las Vegas, Salt Lake City and Dublin, Ireland, should conditions warrant.

If you have any questions or concerns about specific coverage on your account, we ask that you reach out to your main contact in our Customer Success or Sales departments. We will continue to monitor the storm and will provide updates via the ReliaQuest blog.